Questions?

Please read the FAQs below. If you can’t find the answer you’re looking for, please contact us here.

Product Questions

What is infrared red light therapy?

Red light therapy, also known as low-level light therapy (LLLT) or photobiomodulation, is a non-invasive technique that uses specific wavelengths of light to deliver targeted warmth and support to the body.

This form of therapy is commonly used to assist with muscle recovery, reduce feelings of tension, and support overall comfort and mobility.

Red light therapy typically involves two types of light:

  • Red Light (660nm): Penetrates the outer layers of the skin and is often used to support surface-level tissues such as muscles and joints.
  • Near-Infrared Light (850nm): Penetrates deeper into the body’s tissues and is commonly used to support circulation and ease general muscle stiffness in broader areas.

Together, these wavelengths support the body’s natural processes by stimulating cellular activity, promoting circulation, and providing a warming sensation that many people find soothing and beneficial as part of a daily comfort or self-care routine.

Red light therapy is safe for regular use, drug-free, and non-invasive. It is widely used in wellness, athletic recovery, and home comfort applications.

Infrared light therapy clinical studies

Red light therapy is safe, non-invasive and proven in clinical studies to relieve pain, reduce inflammation, and support better mobility.

BePainFree™ products use the same wavelengths tested in the clinical studies and trials listed below.

Chronic Back Pain

A clinical study published in Pain Research & Management found that:

  • Adults using an infrared and near-infrared LED belt experienced an average 50% reduction in chronic back pain over just six weeks.
  • The placebo group saw almost no change.
  • This highlights the potential of infrared light therapy as a safe, non-invasive option for lasting relief.

Reference: Gale, G. D., Rothbart, P. J., & Li, Y. (2006). Infrared therapy for chronic low-back pain: A randomized, controlled trial.Pain Research & Management, 11(3), 193–196. doi:10.1155/2006/876920

Read research: https://europepmc.org/articles/PMC2539004

Chronic Low Back Pain

In chronic non-specific low back pain, red light therapy offers a modest but clinically meaningful short-term pain reduction and doubles the likelihood of patient-reported improvement versus sham, provided that appropriate dosing is used. 

Read Source Study: https://pubmed.ncbi.nlm.nih.gov/27207675/

Neck Pain

Systematic review & meta-analysis showed red light therapy provides short-term pain relief for acute neck pain and sustained pain reduction up to 22 weeks for chronic neck pain

Read Source Study: https://pubmed.ncbi.nlm.nih.gov/19913903/

Neck / Shoulder Pain

In this high-quality Triple-blind trial, combining photobiomodulation (red light therapy) with a static magnetic field in chronic neck/shoulder pain produced nearly half reduction in pain and meaningful gains in function over 8 weeks, outperforming PBM or magnetic field alone. It supports using PBM as a core tool in musculoskeletal pain management with excellent safety.

Read Source Study: https://pubmed.ncbi.nlm.nih.gov/35631325/

Knee Osteoarthritis

In knee osteoarthritis, red light therapy offers statistically and clinically meaningful pain relief and improved mobility. Effects persist into follow-up (up to 12 weeks), especially when using guideline-recommended dosing. The safety profile is very favourable with no reported harms.

Read Source Study: https://pubmed.ncbi.nlm.nih.gov/31662383/

Shoulder Tendinopathy

In shoulder tendinopathy, when appropriately dosed, red light therapy significantly reduces pain and increases the likelihood of global improvement vs placebo.  

Read Source Study: https://pubmed.ncbi.nlm.nih.gov/25450903/

TMD / TMJ Pain

Clinical studies show photobiomodulation (red light therapy) significantly reduces pain and improves function in people with temporomandibular disorders (TMD), often referred to as TMJ problems.

Read Source Study: https://pubmed.ncbi.nlm.nih.gov/19004308/

Tennis Elbow

In patients with lateral epicondylitis (tennis elbow), a series of 9 sessions produced significant reductions in pain, improved mechanical pain thresholds, increased grip strength, and better subjective function compared to sham. 

Read Source Study: https://pubmed.ncbi.nlm.nih.gov/17508839/

What are the dimensions of the Infrared Back & Body Wrap and the Neck & Joint Wrap?

The Infrared Back & Body Wrap is 130cm x 18cm

The Infrared Neck & Joint Wrap is 63cm x 11.5cm

How long should I use the Infrared products for?

The time setting can be adjusted for up to 30mins. You can use the infrared products daily for a maximum of 30mins on each impacted area. For example, you can use it on your back for 30mins then your leg for 30mins but do not exceed 30mins in any one area of the body.

Can you use the Infrared light on your face?

Yes, but make sure you wear goggles to protect your eyes. 660nm is the best frequency to use for skin and subcutaneous tissue. The 850nm is a deeper and more penetrating frequency, which is best for muscles, deeper tissue and joints.

Do you offer wholesale or bulk purchase discounts?

Our products are only sold on our online store, so we do not offer wholesale discounts for reselling. If you are looking to make a bulk personal purchase, please contact us here for more information!

*Please note: This is subject to stock availability.

Can I send an order as a gift?

Have a special someone who you think needs some of our products in their life? You can ship any BEPAINFREE product directly to that lucky lad or lady by entering their address as the shipping address, and your own as the billing address. Plus we don’t include any value invoices inside the box as any receipts are sent directly to your own email address. It’s that easy!

*Please note: Due to the fact we use external fulfilment partners, we are unable to include messages in the package - we’re sorry!

Are you stocked in any stores anywhere?

Nope, it’s just us! Our BEPAINFREE products are only available on our online store here in Australia. Unfortunately, we don't currently offer international shipping.

Shipping & Delivery

How does shipping and delivery work?

So you've made an order? Welcome to the BEPAINFREE family!

Once you have placed an order, our team will carefully package your items and ship them within 24-48 hours. To speed up delivery if your order contains different types of products, you may sometimes receive them separately so we can get them to you as fast as possible.

Your products will be sent via Australia Post, and then they should be safely in your patiently waiting hands within 5-9 business days**.

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.

*Please note: We send via signature required post to ensure safe delivery - if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.

**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!

How much do I pay for shipping?

All orders include FREE and fast delivery Australia-wide, no matter how many products you order.

When will my order arrive?

Once your order is picked and packed, the magical journey from BEPAINFREE HQ to your front door begins.  

All orders (no matter how many products you purchase) include FREE and fast delivery Australia-wide. You can expect your order to arrive within 5-9 business days* from the day you place it. 

*Please note: Although Australia Post quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

How do I track my order?

Yay, time to celebrate – your order is on its way! After we pass your order to Australia Post, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the Australia Post site so you can follow the live tracking updates!

Haven’t received your shipping confirmation email yet? Check your spam folder too (it may have ended up there).

Help, I think my order is lost/hasn’t been delivered?

Think your order might be lost in transit? Although Australia Post quote us 5-9 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Australia Post. 

*Please note: For any queries or issues related to your Australia Post order, we recommend you first reach out to Australia Post directly. While we understand delays are frustrating, we are required to work within Australia Post’s processes. Once you have contacted Australia Post directly, let us know and we can contact them on your behalf to try and resolve any issues ASAP.

Can I change my shipping address?

Oops, is your order not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.

If your order has been shipped, don’t panic! You can still redirect it via the Australia Post tracking link we provide on your shipping confirmation email.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

Do you ship internationally?

At this time, we only deliver our products to customers in Australia.

Are there any customs/import fees?

We cover all customs and import fees, so there's no need to stress about them.

Returns & Exchanges

Do you have a returns policy?

Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer a 30-day risk free trial of our products, during which you can return them at any time.

However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:

1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.

3. Item(s) must be in the original packaging, which must be in the original condition.

This includes attached tags and packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.

*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

How long do I have to return the products?

We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30-day return period for you to make that tough decision! Please refer to our returns policy for more information.

Can I return my order for a refund?

Sadly, we know that sometimes our products are just not quite the right fit for some people. You can certainly return anything you order from us for a full refund, provided it is returned within 30 days.

*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All products must be returned in as new condition, with any tags and the original box.

**Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

Do I have to pay for returns?

We’ve got you covered here too. All eligible returns (for both refunds and exchanges) within Australia will be covered with a free return shipping label that we are happy to organise for you, which means no expenses at the post office! Just contact our friendly team here and they will be able to help you along the way.

*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout.

How long does it take for my return/exchange to be processed?

We are working hard behind the scenes to get our products in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.

How long does it take for my refund to be processed?

We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.

Payment

How secure is your payment?

All jokes aside - your privacy and security is our highest priority. We use Shopify Payments, which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

What payment types do you offer?

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Google Pay and Apple Pay too!

Do you have payment plan options?

Unfortunately, we don't currently offer any split pay options (like Afterpay, Klarna or ZipPay). These are coming soon though!

How do I use a discount code?

Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).

I forgot to use my discount code!

Made your purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply contact our helpful team here and they will be happy to help correct this for you.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).

What currency is the store in?

All pricing for our Australian store is listed in Australian dollars (AUD).

Contact Us

I have an issue with my order, what can I do?

Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us us here or email hi@bepainfree.com.au to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

I need to cancel or change my order!

These things happen! Please email us immediately with the subject line CHANGE or CANCEL to hi@bepainfree.com.au and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

How do I contact you?

Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! You can contact us here or by emailing us at hi@bepainfree.com.au. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

How do I provide feedback?

We always strive to be the best so we love hearing your thoughts. We also love hearing your BEPAINFREE stories, as it warms our hearts to see our products being used and loved out in the big wide world. Should you have any feedback for us, please feel free to send it here.

Where are you located?

Our BEPAINFREE HQ is located in BRISBANE, QUEENSLAND. Your BEPAINFREE products start their journey to you from our warehouses in Sydney and Melbourne.

*Please note: Our BEPAINFREE HQ is not a retail store and we hold no stock there, and we are unable to offer collection at any of our fulfilment centres.